Shipping policy
At Casa Viajero, we want every order to arrive safely, on time, and ready for the ritual.
Casa Viajero™ is a brand owned and operated by TMN And Company LLC, 1001 S Main Street, STE 600, Kalispell, MT 59901, United States.
Shipping costs
We offer free shipping on all orders, with no minimum purchase. Any available shipping options and charges are always shown at checkout before you pay.
Where we ship from
Because it's peak season, orders ship from our warehouses in the United States and Asia, depending on stock at the time you order.
Order processing time
Orders are processed within 1–3 business days. Business days exclude weekends and public holidays. Processing may take longer during promotions, holidays or high-demand periods.
Delivery times
- United States: 5–12 business days after dispatch
- Other destinations: the estimated delivery time is shown at checkout
Please note: carriers classify lighters as regulated items, so some lighter orders go through additional carrier and customs safety screening, which may add 2–5 business days.
Estimates, not guarantees. You'll get your exact delivery estimate once your tracking number is ready. Every order is tracked to your door.
Our delivery promise
If your order hasn't arrived 7 days after the estimate on your tracking, write to us and we'll make it right. Every customer is a partner, and we treat you like one.
Two parcels?
We ship from warehouses in the US and Asia, so some orders arrive separately, usually the humidor first and the lighter a few days later.
Shipped direct
Orders go straight from our fulfillment partner to your door, with no extra warehouse stops along the way. It's how we keep shipping free.
Lighters ship empty
Air-safety rules don't allow butane in the parcel, so every lighter ships without fuel. Fill it with any quality butane before first use.
Tracking information
Once your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your delivery. Tracking can take a little time to update after the carrier receives your parcel.
Need it by a certain date?
Write to us at support@casaviajero.com before you order with the date you need it, and we'll do our best to get it there in time.
Delivery address
Please make sure your shipping address is complete and accurate at checkout. Casa Viajero is not responsible for failed deliveries, delays or extra costs caused by incorrect or incomplete information provided at checkout.
If you notice a mistake in your address or order, email us right away at support@casaviajero.com. We'll do our best to update it, but we can't guarantee changes once an order has been processed or shipped.
Failed, refused or unclaimed deliveries
If a parcel comes back to us because it was refused, unclaimed or sent to an incorrect address, we'll contact you to arrange next steps. Additional shipping charges may apply to send it again.
Customs, duties and taxes
Customs duties or import taxes may apply depending on your destination. Where these are collected at checkout, they'll be clearly shown before you pay. Otherwise, they're the customer's responsibility unless stated at checkout or required by law.
Lost, delayed or damaged parcels
If your order is significantly delayed, appears to be lost or arrives damaged, email support@casaviajero.com with your order number (and clear photos if it arrived damaged). We'll work with the carrier and make it right.
Something not right?
Manufacturing defects are covered by our 1-year warranty. Write to us and we'll take care of it.
Contact us
Casa Viajero™
Operated by TMN And Company LLC
1001 S Main Street, STE 600
Kalispell, MT 59901, United States
Email: support@casaviajero.com